Train distributed employees on company’s products using Workplace groups

Train distributed employees on company’s products using Workplace groups

Searce had always found it challenging to ensure that their employees were well trained on the variety of products and services the company has on offer. Getting everyone’s availability at the same time was a scheduling nightmare. And getting people to join in person had an added cost.

With Workplace they created an open group called “Learning & Development | Product training” where every product or service expert goes live weekly explaining the offering and conducting a Q&A session. Since the session gets posted on the group after the live video ends, people can watch it at their convenience in case they missed it live or wanted to refresh their learning.

The impact of this initiative is

  • All employees have an on-demand library of videos to ensure complete understanding of all the offerings
  • Follow up questions can be clarified through comments and replies. This feedback helps the expert to improve the training for future

How to do it in your organisation in three simple steps

  1. Create a group with an appropriate name and make it open/closed as per the requirement. Give the posting permissions to designated experts from each business area. Add the target employees as members of this group
  2. Create a pinned post in this group with the upcoming training schedule to let everyone know of the training calendar. Also create ‘Events’ in this group for each individual training so that people get reminded of the upcoming sessions. The live video of the session can be hosted within its own event to keep the content well structured and easy to locate
  3. Get the expert to go live within the session’s Workplace event on the group. Create a poll in the session’s Workplace event to get people’s questions for the expert during the live session. Later questions can be asked through comments and replies

About Searce

Searce is an official partner of Workplace by Facebook. Searce creates engaging software products, improves business processes, and delivers high performance outcomes through their consulting engagements. With a strong belief that ‘Best practices are overrated’, Searce assembles a small, highly empowered team of top performing engineers and geeks who work to identify better ways of doing things. The innovation focused work culture ensures that the team is ‘encouraged to make mistakes’ and to question the status quo in order to improve processes and deliver transformation.

More about company here.

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