Share patient compliments with everyone

Share patient compliments with everyone

Patient compliments are the best way to motivate healthcare staff who work tirelessly to provide the best care to patients. Before Workplace, staff’s commitment to excellent patient care was recognized via hand-written cards and photos which were pinned on poster boards across the hospital campus.

With Workplace, anyone can recognise a peer who has demonstrated extraordinary patient care via the @tagging feature. By making the recognition visible and transparent, it encourages the rest of the community to send their congratulatory and goodwill messages via comments. This reinforces the strong quality culture in TTSH.

“For a big organisation, it is important to always update our suite of communication tools as the workforce changes and grows so that a large workforce can connect and collaborate better,” Jennifer Yap, Director of Corporate Communications at Tan Tock Seng Hospital

Benefits / Impact of Workplace

  • Increased employee engagement through peer to peer recognition, leading to increased productivity and satisfaction 
  • Reinforced hospital culture of service excellence by showcasing best practices and service in action
  • Fostered sense of community by connecting all healthcare professionals on the Workplace platform 

Do it in your organisation in 3 easy steps:

  1. Create an open group with an inspiring name e.g. “Service Excellence”, “Patient Compliments” etc.
  2. Make the group non-moderated so that anyone can post and use the @tagging feature to recognise individuals for extraordinary service
  3. Ensure that your Executives are added to the group so that they can like and comment to bring out the culture of service quality

About Tan Tock Seng Hospital (TTSH)

TTSH is one of Singapore’s largest multi-disciplinary hospitals with 45 clinical and allied health departments, 16 specialist centres. It has over 8,000 healthcare staff and has three institutes that are spearheading care, research and innovations in geriatric medicine, infectious diseases and ophthalmology.

For Tan Tock Seng Hospital in Singapore, internal communications becomes more complex when taking into account that 10% of the workforce is based outside of the hospital, in patients’ homes or elsewhere. It may take multiple roll calls to get a single message out to all 3,600 nurses, inside and outside of the hospital and on different shifts.

Key Metrics 

It is the first hospital in the world to use Workplace and now has over 75% of its workforce on the platform, with over 100 active groups and 300 posts in a week (as of Dec 2017).

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