Send Notifications from Workday to Work Chat
Cloud applications proliferated because of lower prices and relative ease of use. Companies now have the liberty to pick best solutions for specific purposes. With the consumer revolution, employees also increasingly expect a seamless and mobile experience with their work applications.
It is now more important than ever to enable key business applications to work together in a fluid, integrated mobile experience. AirAsia recognises this and built an intergration between Workday and Workplace to provide its 22,000 mobile and distributed workforce a good employee experience.
AirAsia uses Workplace as its main communication and collaboration tool, including for airline operations where the teams use Workplace Groups and Work Chat to get accurate information about changes to flights. In parallel, AirAsia uses Workday as its human capital management tool. With this integration, employees are able to obtain Workday notifications on Workplace’s Work Chat through a chat bot, and are able to respond immediately by clicking on the automated-generated messages.
AirAsia is the first company globally to design, build and implement this Workday-Workplace notification integration, in partnership with Workday. It recognises that an integrated experience is one where it can get more out of their investments in best in breed software while helping senior executives deliver Digital Transformation.
Do it in your organisation in 3 easy steps:
- Design the process workflows to be automated
- Align technical resources (who have experience in working with APIs) either in-house or from a third party to integrate backend systems and data repositories with your Workplace (Technical documentation here)
- Create a time bound launch plan, and program manage it to launch. Create an exciting communication plan to announce the launch of this integration and a simple how-to video showing how to interact with it.
The AirAsia Group services an extensive network across Asia and Australia, and comprises 9 airline affiliates. It has 22,000 employees from 16 different nationalities. It has operations in 5 countries and operates 1,300 flights every day.
Workday, Inc. is an on demand financial management and human capital management software vendor. More about the company here.