Promote sharing of ideas and best practices

Promote sharing of ideas and best practices

Taronga Conservation Society Australia (Taronga) is a not-for-profit organisation that operates Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo. Taronga team consists of 900 employees and more than 600 volunteers in various roles, types of employment and locations with often limited access to a computer.

One of the organisation’s pain points was a lack of or limited consistent communication between Taronga’s divisions which resulted in low engagement. Its people, especially those without a corporate email address (mostly part time employees and volunteers), felt that they are missing on information and that they do not know other team members. As a result, the organisation does not have a  culture of sharing.  

Taronga implemented Workplace on the 1st March 2018 and just after three months of implementation, it noticed a big shift in how its people communicate, share and interact with each other on the platform. After three months, it had over 84% of our employees and volunteers using Workplace with over 72% using the mobile applications.

How to do it in your organisation in three simple steps:

  1. Analyse your workplace and stakeholders to plan your roll-out accordingly. Taronga did an initial roll out to all Taronga employees and approximately six weeks later it invited volunteers to join the platform (volunteers were asked to advise the project team if they want to join, and only then they were set up with a Workplace account).
  2. Create at least one default group for all users and remove all other internal communication channels (news feed on Intranet, Facebook groups etc.) to make sure Workplace becomes the tool of choice.
  3. Be an active administrator and demonstrate the behaviors that are appropriate in all users Workplace groups. Taronga’s project team do a lot of commenting and sharing.  Champions lead when they see active presence. Employees will also know whom to ask if they are unsure about anything.

About the organisation: 

Taronga Conservation Society Australia (Taronga) is a not-for-profit organisation that operates Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo. Taronga is a leader in the fields of conservation, research and environmental education with a vision of securing a shared future for wildlife and people. Taronga team consists of 900 employees and morethan600 volunteers in various roles, types of employment and locations with often limited access to a computer. 

More about the company here and here.

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