Prepare hospital for accreditation renewal

Prepare hospital for accreditation renewal

Accreditation renewal is an important process for all healthcare organisations. Tan Tock Seng Hospital (TTSH) is required to renew Joint Commission International (JCI) accreditation every three years, and it has been doing so without fail since 2005. The journey to getting the renewal is an intensive one for a big and complex organization like TTSH with over 8,000 employees working in shifts and across different clinics. There are also multiple process and practice changes that have to be communicated to the entire workforce.

TTSH created a “JCI Essential (Nursing)” group to keep all nurses abreast of developments important for the accreditation process. They also started simple quizzes to make sure that everyone is aligned and ready for the accreditation process.  

“For a big organisation, it is important to always update our suite of communication tools as the workforce changes and grows so that a large workforce can connect and collaborate better,” Jennifer Yap, Director of Corporate Communications at Tan Tock Seng Hospital

Benefits / Impact of Workplace

  • Efficient dissemination of all updates relevant to accreditation renewal to a mobile and distributed workforce 
  • Increased engagement with accreditation renewal process through use of rich content such as videos and pictures, and polls and comments which encourage two-way communications 
  • Enhanced alignment with standards and practices required for successful accreditation renewal 

How to do it in your organisation in three simple steps

  1. Create a closed group for a specific group of stakeholders e.g. for nurses, clinicians or corporate staff. For more guidance on Workplace groups, watch this video here
  2. Make the group moderated so that only approved content is shared
  3. Include regular short quizzes to test everyone’s understanding of new processes and practices

About Tan Tock Seng Hospital (TTSH)

TTSH is one of Singapore’s largest multi-disciplinary hospitals with 45 clinical and allied health departments, 16 specialist centres. It has over 8,000 healthcare staff and has three institutes that are spearheading care, research and innovations in geriatric medicine, infectious diseases and ophthalmology.

For Tan Tock Seng Hospital in Singapore, internal communications becomes more complex when taking into account that 10% of the workforce is based outside of the hospital, in patients’ homes or elsewhere. It may take multiple roll calls to get a single message out to all 3,600 nurses, inside and outside of the hospital and on different shifts.

It is the first hospital in the world to use Workplace and now has over 75% of its workforce on the platform, with over 100 active groups and 300 posts in a week (as of Dec 2017).

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