Decrypt jargons and acronyms with a bot
Oxfam welcomed OxBot to their family in early 2018. OxBot is their jargon Bot and first Bot to be introduced on their Workplace instance. They developed this Bot in collaboration with Workplace partner Formative.
OxBot was integrated to help their staff decipher acronyms and jargon which they use extensively at Oxfam. OxBot is very easy to use and can be called anywhere in Workplace, e.g., in Workplace Chat messages or Workplace posts/comments, to answer queries. The most powerful feature of OxBot is the ability for users to add acronyms or jargon directly to the Bot in Workplace! This was critical feature as Oxfam is always evolving and it is difficult to maintain an accurate and up to date single repository of acronyms and jargon.
Everyone was very excited to meet OxBot and to start using it! OxBot is making it easier for staff to get quick answers and keep their knowledge base up to date and in one place! OxBot become “best friends” with new employees in particular as it was able to help them become familiar with Oxfam Jargon quickly.
After the launch, they saw a net increase in the amount of Workplace Chat messages per day, meaning OxBot was getting a lot of acronym and jargon requests!
- Visit https://www.formativeai.com/ to sign up
- Create an exciting communication plan to announce the launch of this bot and a simple how-to video showing employees how to interact with it
- Set up a weekly review cadence for the first six weeks (and monthly thereafter) to assess the performance and decide next steps to realise more value out of it
Oxfam is an international confederation of 20 charitable organisations working together with partners and local communities in more than 90 countries. Around the globe, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive.
More about the organisation here.