Create communities of practices through social learning

Create communities of practices through social learning

Learning from others’ experiences is an important aspect of professional development in healthcare. Communities on Workplace facilitate learning through back-and-forth discussions, consequently enhancing their practice and improving patient outcomes. This is more helpful than just passively acknowledging disseminated information.

Tan Tock Seng Hospital (TTSH) uses Workplace groups to create communities of learning for various topics, including safety, use of equipment and other clinical topics. Workplace is now a tool to augment in-person learning opportunities, which are limited in an work environment characterised by emergencies and shift work. Continuous learning is key in a practice which is constantly evolving.

Do it in your organisation in 3 easy steps:

  1. Create an open group for a specific topic and name it as such e.g. Patient Safety
  2. Make the group non-moderated so that everyone can post relevant questions
  3. Replicate your governance process in the group so that Subject Matter Experts can provide the right answers

“For a big organisation, it is important to always update our suite of communication tools as the workforce changes and grows so that a large workforce can connect and collaborate better,” Jennifer Yap, Director of Corporate Communications at Tan Tock Seng H

About Tan Tock Seng Hospital (TTSH)

TTSH is one of Singapore’s largest multi-disciplinary hospitals with 45 clinical and allied health departments, 16 specialist centres. It has over 8,000 healthcare staff and has three institutes that are spearheading care, research and innovations in geriatric medicine, infectious diseases and ophthalmology.

For Tan Tock Seng Hospital in Singapore, internal communications becomes more complex when taking into account that 10% of the workforce is based outside of the hospital, in patients’ homes or elsewhere. It may take multiple roll calls to get a single message out to all 3,600 nurses, inside and outside of the hospital and on different shifts.

Key Metrics 

It is the first hospital in the world to use Workplace and now has over 75% of its workforce on the platform, with over 100 active groups and 300 posts in a week (as of Dec 2017).

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