Automate safety reporting using a Workplace chat bot

Automate safety reporting using a Workplace chat bot

In order to stay apprised of and act on all safety incidents on its hundreds of sites located in 28 countries, CONSOLIS used to send weekly PDF recaps via email each Friday to a dedicated distribution list. The lack of visibility and inability to easily track progress on action items made this email-based process less than ideal.

They have now moved this workflow to Workplace and have developed a ‘SafetyReport’ bot which automates the end-to-end process for reporting incidents/site-issues using Workplace chat. Anyone can share an incident, e.g., when and where it occurred, with this chat bot. It then logs this incident as a post in a dedicated group with a target date and the responsible individual for that site is required to act on this incident by the mentioned date.

How to do it in your organisation in three simple steps:

  1. Align technical resources (who have experience in working with APIs) either in-house or from a third party.
  2. Create a time bound launch plan and program manage it to launch. Technical documentation on bots can be found here.
  3. Create an exciting communication plan to announce the launch of this bot and a simple how-to video showing employees how to interact with it.

About CONSOLIS:

With more than 10,000 employees in 28 countries throughout the world, CONSOLIS is a leading industrial Group providing smart, sustainable precast concrete structures for the transportation, utilities and building sectors.

More about the company here.

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