Account for all employees’ safety during emergencies using Safety Officer bot

Account for all employees’ safety during emergencies using Safety Officer bot

Keeping a tab on Hive’s 600+ employees spread all over the world during any emergency used to be a nightmare. It now has a more effective and efficient way to account for employees during and after an emergency incident in the form of Safety Officer, a Workplace bot developed by ServiceRocket.

During Hurricane Harvey, Hive used Safety Officer bot to send corporate safety alerts to targeted teams on Workplace, effortlessly messaging groups, offices and regions within minutes. Team members were able to respond quickly to alerts via Work Chat. Using opt-in technology, Hive was able to locate and visualise each employee location during the emergency situation. 

According to Adrian Heesom, COO, Hive,

From an effectiveness perspective, it’s twice as effective as ringing people, and from a time perspective, it turns a day’s work into a couple of hours’ work

How to do it in your organisation in three simple steps

  • Visit ServiceRocket to sign up
  • Create an exciting communication plan to announce the launch of this bot and a simple how-to video showing employees how to interact with it
  • Carry out periodic drills to make sure both, admins and people, know how to use it during an emergency

About Hive

Hive is a trademark owned by Centrica Hive Limited that produces smart home devices. It is one of the largest connected home providers in the UK and, as of August 2016, the company had more than 360,000 customers.

More about the company here.

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